I have a client who asked about making Chatter a central tool for their team and I compiled this list of action items and tips that can help anyone take advantage of social networking for business.
Chatter brings the functionality of the social network to your workload management.
Chatter allows you to connect topics and conversations directly to Accounts, Contacts and other objects such as Insurance and Investments. Instead of email threads separate from each other and separate from the customer data they refer to, Chatter brings all that information together, organized by topic, group and connected to your customer data.
How do you make Chatter an organizational resource that becomes more valuable than daily email?
Never Stop Learning
I've been working as an implementation consultant using Salesforce.com for more than 8 years now and it seems every week I learn something new. Either a new feature they've released or some hidden gem of functionality that we discovered. If you're interested, I will share them here and you can check it out.